Post by account_disabled on Dec 21, 2023 0:59:35 GMT -8
Through the participation of the lead in a satisfaction survey. In addition to maintaining an active relationship with your base, this type of action encourages the user who has already purchased on the site to continue converting. Affordable and efficient support If we follow EU regulations, for example, the seller must repair, replace, give a discount or refund the amount paid, if the product purchased is defective or does not work as advertised. In addition, if you have purchased a product or service online or outside of a commercial establishment (by telephone, by mail or from a home seller), you also have the right to cancel and return the order within 14 days, for for any reason and without any justification.
In the digital medium this period may vary according to the platform Special Data on which the product is hosted and the deadlines established by the seller themselves. By this we mean that your work does not end when the user receives the product. What if you have any questions about how to use it? What if you are not satisfied with the purchase? To retain your customers, it is necessary that you provide them with a complete purchasing experience and this refers to after-sales as well. The more empathy you show in your customer service, the more likely they are to recommend your product or service to a friend.
SAC 2.0 Nowadays, social networks are the main channel of communication with your customers. But for your communication to be fluid, it is not enough to have an active profile on these networks, but you have to be available to respond to users who come into contact through your fanpage . This practice is known in digital marketing as SAC 2.0, which is very similar to the support service, but is differentiated by the attention time and complexity of the demands. While in support you solve more complex questions, SAC 2.0 is perfect for answering specific questions.
In the digital medium this period may vary according to the platform Special Data on which the product is hosted and the deadlines established by the seller themselves. By this we mean that your work does not end when the user receives the product. What if you have any questions about how to use it? What if you are not satisfied with the purchase? To retain your customers, it is necessary that you provide them with a complete purchasing experience and this refers to after-sales as well. The more empathy you show in your customer service, the more likely they are to recommend your product or service to a friend.
SAC 2.0 Nowadays, social networks are the main channel of communication with your customers. But for your communication to be fluid, it is not enough to have an active profile on these networks, but you have to be available to respond to users who come into contact through your fanpage . This practice is known in digital marketing as SAC 2.0, which is very similar to the support service, but is differentiated by the attention time and complexity of the demands. While in support you solve more complex questions, SAC 2.0 is perfect for answering specific questions.